Question 1

When will my order arrive?

Accepted Answer

Direct to your home: 3-5 Working days after dispatch. Please allow up to 10 working days for your order to arrive

Collect from your school: 5-20 working days after the deadline date on your proof card.

Question 2

Why do I have to pay postage after the return date has passed?

Accepted Answer

All orders placed before the return date (Both online and through the school) are processed together and delivered back to the school in one batch. All orders after this date are processed and posted individually thus incurring a postage and packaging charge.

Question 3

What is our postal address?

Accepted Answer

Wrates
Brunel Drive
Newark
Notts
NG24 2EG

Question 4

How long do we keep images on file?

Accepted Answer

We keep images on archived files for approximately 10 years, please contact the office to discuss what we can do to help.

Question 5

The return by date on my proof card has passed, can I still order online?

Accepted Answer

Yes, we keep images available online.

Question 6

Can I order a different size?

Accepted Answer

As our system is automated we can only produce the sizes available on our webpage. If you required a specific size why not order our digital download! You can print this at any size as many times as you like.

Question 7

Can I change my order?

Accepted Answer

Unfortunately we can't change online orders however depending at which stage your order is, we may be able to cancel it.

Question 8

I can't purchase a digital download of my group photograph

Accepted Answer

Unfortunately we are unable to provide digital downloads of group photographs.

Frequently asked questions