My Username/Password doesn't work.
Please check to make sure you are entering your details accurately and there are no additional spaces either end.

I’ve got 2 dual pose proof cards; can I have a D pack or S pack with 1 photograph from each card?
Unfortunately as the laboratory works on an automated system, it is not possible to mix photographs from different proof cards.

Can I mix and match a pack from different proof cards?
Unfortunately as the laboratory works on an automated system, it is not possible to mix packages from different proof cards.

How do I group my order together to avoid paying postage for each order?
Please click here

Why do I have to pay postage after the return date has passed?
All orders placed before the return date (Both online and through the school) are processed together and delivered back to the school in one batch. All orders after this date are processed and posted individually thus incurring a postage and packaging charge.

I’ve lost/never received my proof card, what can I do?
In the first instance you would need to contact the school to obtain the DSC reference number (a 4 digit number from the school’s CD). Once you have this number please contact our office and they will be able to send a link for you to view/order online.

Can I order over the telephone?
Unfortunately we are unable to take orders over the phone.

What is our postal address?
Brunel Drive,
NG24 2EG

How long do we keep images on file?
We keep images on archived files for approximately 10 years, please contact the office to discuss what we can do to help.

The return by date on my proof card has passed, can I still order online.
Yes, the photographs are available online for approximately 6 months after the return date on the proof card, however
they are only available to be posted direct to home.

When will my order arrive?
If you have ordered for delivery direct to home your order will be dispatched within 3-5 working days. Please allow a further 10 working days for delivery. Gift items may take longer. If you have ordered to collect from school your order will arrive with the main school batch, within 5-20 working days after the closing date on your card. If you would like more information about delivery please click here.

Can I order a different size?
As our system is automated we can only produce the sizes available on our webpage.

How do I change my order?
Your order is printed automatically when it is received so it is not possible to change it. Please contact us as we may be able to help.

I don’t have a Paypal account, how do I pay?
You don’t need a Paypal account, Paypal acts as a merchant service and you can pay using a credit/debit card.

How do I open my digital download?
Full instructions can be found here

Why does my order page not work?

Occasionally the encryption used to protect your page becomes corrupted; this can result in the page not being displayed correctly, if this occurs please re-enter your username and password to generate a new ordering link

© 2019 Wrates Scholastic Photographers Limited. All Rights Reserved.Wrates Scholastic Photographers Limited is registered in England and Wales under no 00545693Registered office: Plot 41, Brunel Drive, Newark, Nottinghamshire, NG24 2EG

Wrates | School Photography

About us - Privacy - Terms and Conditions

Always someone on the end of
the phone during school hours...

Still Need Help? Click here

FAQ | School Photography Wrates | School Photography


Order your photos online

School Products




GDPR | School Photography