My Username/Password doesn't work.
Please check to make sure you are entering your details accurately.


I’ve got 2 dual pose proof cards; can I have a D pack or S pack with 1 photograph from each card?
Unfortunately as the laboratory works on an automated system, it is not possible to mix photographs from different proof cards.

Can I mix and match a pack from different proof cards?
Unfortunately as the laboratory works on an automated system, it is not possible to mix packages from different proof cards.


How do I group my order together to avoid paying postage for each order?
Take a look at our video guide here


My class group proof card doesn't have a username/password, can I still order online?
No, due to postage issues we are unable to offer all of our group range online.


I’ve lost/never received my proof card, what can I do?
In the first instance you would need to contact the school to obtain the DSC reference number (a 4 digit number from the schools CD). Once you have this number please contact our office and they will be able to send a link for you to view/order online.


Can I order over the telephone?
No, unfortunately we are unable to take orders over the phone.


What is our postal address?
Wrates
Brunel Drive,
Newark,
Notts.
NG24 2EG


How long do we keep images on file?
We keep images on archived files for approximately 10 years, please contact the office to discuss what we can do to help.


The return by date on my proof card has passed, can I still order online.
Yes, the photographs are available online for approximately 6 months after the return date on the proof card, however
they are only available to be posted direct to home.


When will my order arrive?
If you have ordered for delivery direct to home your order will be dispatched within 3-5 working days. Please allow a further 10 working days for delivery. Gift items may take longer. If you have ordered to collect from school your order will arrive with the main school batch, within 5-20 working days after the closing date on your card.


Can I order a different size?
As our system is automated we can only produce the sizes available on our webpage.


How do I change my order?
Your order is printed automatically when it is received so it is not possible to change it.


I don’t have a Paypal account, how do I pay?
You don’t need a Paypal account, Paypal act as a merchant service and you can pay using a credit/debit card.


How do I open my digital download?
Full instructions can be found here
www.photomailbag.co.uk/ddload.html


Why does my order page not work?

Occasionally the encryption used to protect your page becomes corrupted; this can result in the page not being displayed correctly, if this occurs please re-enter your username and password to generate a new ordering link


© 2017 Wrates Scholastic Photographers Limited. All Rights Reserved.Wrates Scholastic Photographers Limited is registered in England and Wales under no 00545693Registered office: Plot 41, Brunel Drive, Newark, Nottinghamshire, NG24 2EG


Home FAQ Home

Home

Order your photos online

School Products

FAQ

Careers

Leavers

Always someone on the end of
the phone during school hours...

Mail: support@pmorders.co.uk?subject=Wrates - Support&body=Please give details here :

Still Need Help? Click here

About us - Privacy - Terms and Conditions